Frequently Asked Questions
How long does delivery take within the UAE?
We process all verified orders within 12â24 hours. Your package will be delivered directly to your doorstep within 1 to 3 business days anywhere in the UAE via our local express courier networks.
Do I need a credit card to purchase?
Not at all! We offer 100% Secure Cash on Delivery (COD). You place your order online with just your mobile number and address, and you only pay the courier in cash when the product safely arrives at your door.
Are there any hidden shipping fees or delivery charges?
No, shipping is 100% Free across all Emirates. The price you see on the product page is exactly what you pay the courier at delivery.
What is your return policy if the product arrives damaged?
We offer a comprehensive 14-Day Exchange & Replacement Guarantee. If your item arrives defective, email us at support@qayvero.com with a photo of the defect, and we will send a courier to collect it and drop off a brand-new replacement at no charge.
Can I cancel my order after placing it?
Yes, you can cancel your order free of charge as long as it hasn't been dispatched yet. Please email us immediately at support@qayvero.com with your order number. Once our local couriers collect the package for delivery, cancellations are no longer possible.