Refund policy

Last Updated: September 2026

At Qayvero, we aim to deliver premium products and a completely seamless shopping experience across the United Arab Emirates. Because we utilize an express local fulfillment network, our return processes are fast, transparent, and fully compliant with UAE consumer protection regulations.

If you have any issues with your delivery, please contact our dedicated support team instantly at support@qayvero.com.

14-Day Delivery Guarantee & Damaged Items

If your product arrives damaged, defective, incomplete, or incorrect, you are covered by our 14-Day Exchange & Replacement Guarantee.

To initiate a rapid review, please email support@qayvero.com with:

Your Order Number (e.g., #Q1001)
A brief description of the defect
A clear smartphone photograph or a short video showing the issue

Once approved, Qayvero will arrange for a 100% free courier pickup from your address. We will dispatch a brand-new replacement item or issue a full refund at absolutely no extra cost to you.

Cash on Delivery (COD) Refunds

Since you pay the courier in cash at your doorstep, approved refunds cannot be sent back to a credit card. Instead, we ensure you get your funds back securely through one of the following methods, finalized within 3-5 business days of processing the return:

Direct Bank Transfer to any local UAE bank account (IBAN required).
Digital Wallet Transfer / Store Credit Voucher, according to your preference.

Change of Mind Policy

We process and hand over all orders to our local courier partners within 12-24 hours to ensure 1-3 day express delivery.

Before Dispatch: You can cancel your order completely free of charge by emailing us before it leaves our fulfillment facility.
After Delivery: If you change your mind after receiving the product, returns are accepted within 7 days of delivery, provided the item is completely unused, unopened, and in its original premium packaging.

Please note that for change-of-mind returns, a localized courier return fee of 20 AED may apply to cover the return shipping costs handled by our logistics partners.

Non-Returnable Situations

We cannot accept returns or issue refunds under the following conditions:

Products showing signs of clear misuse, physical alteration, or accidental damage caused after a successful delivery.
Items returned without their original retail box, accessories, or protective packaging materials.